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Welcome to the ShoreTel Blog

IoT business applications
Junio 29, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
With IoT and big data, consumer expectations for service are changing – and rapidly. Customers engage with businesses through more channels than ever, and they’re demanding faster and more efficient service. But organizations now have the ability to leverage vast amounts of data gathered from...
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Categories: Blog, Cloud Communications
Summit App Challenge for voice & SMS applications
Junio 27, 2017
Written by Theresa Larkin, Sr. Solutions Marketing Manager
ShoreTel recently hosted a Summit App Challenge for our employees to gain hands-on experience building voice and SMS applications on our Summit CPaaS solution. Participants had one week to build an app and team members from every department and skill level got involved – including both experienced...
customer experience tips
Junio 22, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
Many organizations probably don’t give behavioral psychology a lot of consideration when developing a customer satisfaction strategy. But you might be surprised to know it can play a significant role in establishing loyalty, increasing referrals, and boosting sales. What’s more, behavioral...
Categories: Blog, Customer Experiences
technology user adoption
Junio 20, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
The successful deployment of communications technology relies on one critical factor: high user adoption. As IT leaders and CIOs are keenly aware, significant time, money and resources are devoted to the rollout of new technologies. And yet, even the most promising deployments can fizzle in the...
virtual meeting
Junio 15, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
Virtual meetings get a bad rap. There’s a misperception out there that it’s more difficult to get things done or gain consensus on major issues if everyone isn’t together in the same room. Plus, as the arguments go, the tendency for attendees to crosstalk and multitask is higher, and there’s...
Junio 14, 2017
Written by Frederic Gillant, Vice President & Managing Director APAC, ShoreTel
It was with much anticipation that we officially launched ShoreTel Connect CLOUD in Australia at partner-focused events in Melbourne and Sydney last week! ShoreTel Executives Discuss Cloud Market at Partner Events At the two events hosted by ShoreTel CEO Don Joos, more than 60 partners throughout...
digitization of B2B companies
Junio 08, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
Digital is part of everyday life, which means all companies and industries need to have a digital strategy to remain competitive. Yet, new research from McKinsey shows that B2B companies fall short of B2C companies when it comes to digital advancements. While B2B companies face more challenges when...
Categories: Blog, Cloud Communications
Image of people walking to and from revolving doors
Junio 07, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
If you’ve noticed the workplace is undergoing something of an upheaval lately, you’re not alone. In announcing its latest State of the American Workplace survey, Gallup declared “[it’s] changing at a dizzying pace.” New technologies and processes are emerging constantly, reshaping the way we...
Junio 01, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
CRN has once again honored Heather Tenuto , ShoreTel’s vice president of channels, by naming her as a 2017 Women of the Channel award recipient. The annual award recognizes influential female channel leaders with extraordinary expertise and vision. This year, Tenuto was among 545 female executives...
Categories: Awards, Blog
Eugenia Corrales
Mayo 30, 2017
Written by Katie Kregel, Director, Global Corporate Marketing
ShoreTel’s Senior Vice President of Solutions Group, Eugenia Corrales , was recently recognized by the Silicon Valley Business Journal as a Women of Influence 2017 award recipient. Corrales was honored at an awards ceremony held on May 18 th in San Jose, CA. Each year, the award recognizes the 100...
Categories: Awards, Blog

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